The Customer Has Lost It!

I read this fascinating book on an inter-city train journey - The Keeper of Lost Things by Ruth Hogan. For me, train journeys always give me time to introspect about what's happening in my life. And when I read this whimsical and occasionally philosophical book on my Kindle, the introspection went a bit deeper. This... Continue Reading →

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Getting things done

How often have we come across situations when what we have asked of has not been done by our colleagues at work (peers, juniors and bosses)? I have faced this situation innumerable number of times in my short career. Since most of my short career I have had the responsibility of getting things done from... Continue Reading →

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